|Guarantee on Products|
Here at The Lobster Net we believe in creating a "Positive Memorable Experience" for you, our customer, every time you visit our store. If UPS/FedEx is delayed because of weather related issues. We WILL guarantee 100% of the package if it is not delivered within 1 day of your requested delivery even if it is weather related. The Lobster Net recommends someone be home to receive the package. If you are unhappy with your delivered order, you must call us at 1-800-360-9520 within 1 business day after your order is delivered and explain what the issue is and we will rectify it immediately. Please note all Live Lobster orders should be eaten the day they are delivered as we do not guarantee the lobsters will survive if kept overnight. Also, any erroneous chargeback requests by a customer to their credit card company will result in an additional fees incurred by the customer.
Our guarantee does not extend to the following:
If a package cannot be
delivered due to errors in addresses given by the customer
All damage claims must be made on day of delivery by calling
800-633-0800. No claims will be honored if not made on day of delivery.
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