Answers from The Lobster Net
Email Your Question
Frequently Asked Questions
During the winter months, we try to look carefully at the weather forecasts. If we feel that the weather may delay your shipment to arrive on a specific day, we reserve the right to not ship your order, and we will contact you to reschedule your delivery. Although it is not guaranteed, we are acting on your behalf. We want to do everything we can to ensure you have a great experience!
Thanks, Phil Morrill
The Lobster Net currently ship orders Monday through Thursday, with delivery on Tuesday through Friday.
delivery (where available), has an additional $19.00 dollar flat
charge. If you are
unsure if Saturday delivery is available to your area, please call us Toll Free
@ 800-360-9520 and we will be pleased to check for you.
Summer Heat Recommendations
With extreme temperatures in the South and Midwest,
This is a free service that provides shipment & delivery
to be cared
for accordingly, and it should NOT be left out in the heat.
****Shipments of live product into Hawaii also require import permits! This is the receivers’ responsibility! We will need a copy of your Hawaii import permit before we can ship any live product there.
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
A SHIPPING COST
You pay a flat rate no matter where the package is going. Consider that a long haul overnight delivery - in most cases, by 1:00 pm the next day. A bit of a specialist in next day delivery!All Lobster prices on our website INCLUDE shipping. We ship Monday-Friday for delivery on Tuesday-Saturday. Saturday delivery is an additional $18.00 dollar flat charge. Shipments to Alaska and Hawaii are an additional $25.00 dollar flat charge and can only be delivered Tuesday thru Friday. If you are having something delivered on Saturday to a rural area, confirm with UPS or FedEx that your area is serviced by them as FedEx and UPS do not go to some rural areas on Saturday's.
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
Returns and Refunds
If for any reason you are not completely satisfied with any item from The Lobster Net, we’ll promptly make things right. We guarantee every product in our store to provide 100% satisfaction. NEXT DAY DELIVERY TO YOUR DOOR STEP! Any damage claims or non-delivery claims must be made on day of delivery by calling 1-800-360-9520.
If you have questions regarding the status of your order or
any questions at all, please call Customer Service at 1-800-360-9520 (Monday –
Friday 9 am – 4:00 pm; Eastern Time)
|I received the wrong product.|
|If you received the wrong product you must call immediately on day of delivery by calling 1-800-360-9520.
|What is your return policy?|
|Please see our Terms & Conditions for complete details regarding our return policy.|
|When will my order ship?|
Priority Overnight Delivery
The Lobster Net seafood is delivered next-day air. We can ship same day orders if we receive them by 1:00 noon EST. Otherwise, your order will ship the next business day. Orders will be delivered to your door between 9 a.m. and 5 p.m. The Lobster Net recommends someone be home to receive the package. We have waived the signature required on all orders and will not be held responsible if no one is home and the package is left unattended. Seafood left outside the door for an extended period or improperly handled/stored, lobsters will not survive.
All damage claims must be made on day of delivery by calling 800-360-9520. No claims will be honored if not made on day of delivery.